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Thursday, April 14, 2016

The New York Times
The New York Times

Thursday, April 14, 2016

Daily Report
Many Verizon Customers Not Likely to Notice Strike | About 36,000 Verizon workers on the East Coast went on strike Wednesday. Did you notice?
If you did not, you have plenty of company. You should not notice any difference if you use your Verizon Wireless cellular or data services or go into a Verizon store, though you might spot pickets outside some Verizon Wireless stores.
Most of the workers who went on strike were employed in the company’s wireline business, though a small group of Verizon Wireless employees were among the strikers.
But — and this is a big but — if the strike goes on for a while, Verizon wireline customers could see a gradual deterioration of customer service quality. The company says it has trained plenty of people to fill in for union employees who walked off the job, but you can’t expect them to be able to provide the same quality as people who have been doing it for years. And the company has only trained 10,000 or so people to do the work of the 36,000 union members.
Unfortunately, don’t expect any discounts in your next phone bill if that customers service isn’t up to snuff.
The Democratic presidential candidate Bernie Sanders joined striking Verizon workers in Brooklyn on Wednesday.

In Verizon Strike, Blue-Collar Stress Hits the Sidewalks

By NOAM SCHEIBER AND BRIAN X. CHEN

The work stoppage by nearly 36,000 Verizon workers has highlighted crucial questions about the place of middle-class jobs in an economy shifting toward tech.

Verizon workers picketing in New York City Wednesday. The company said it trained thousands of nonunion employees to fill in for those on strike, but union workers say the quality of service will suffer.

How the Verizon Strike Could Affect You

By BRIAN X. CHEN

Wireline customers who use landlines, high-speed Internet and television services may see a slowdown in service request responses.

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F.B.I. Used Hacking Software Decade Before iPhone Fight

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Insight and Analysis
FEATURE

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Personal Technology
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